Account Coordinator
Samba TV
Administration
London, UK
Posted on Nov 7, 2024
Samba TV tracks streaming and broadcast video across the world with our proprietary data and technology. We are on a mission to fundamentally transform the viewing experience for everyone. Our data enables media companies to connect with audiences for new shows and movies, and enables advertisers to engage viewers and measure reach across all their devices. We have an amazing story with a unique perspective on culture formed by a global footprint of data and AI-driven insights
About the Role:
Samba TV is looking for a strategic Account Coordinator for our UK team. This position will help lead media planning and reporting in partnership with Sales Executives. You will facilitate the management of all aspects of the campaign from the pre-sales cycle through mid-campaign management and post-sale servicing providing an exceptional end-to-end
experience for your clients. The role will be pivotal in maintaining client growth and renewals, and will be at the forefront of our ever-evolving managed, programmatic, data services.
The Account Coordinator will focus on delivering best-in-class service to their clients by providing proactive strategic and consultative solutions and ensuring client objectives/KPIs are met, whilst operating between various key stakeholders and teams.
Who You are:
- You have a strong interest in the Digital, TV, and programmatic landscape and are eager to learn more.
- You are early in your career, bringing some experience in client services and a keen interest in growing your skills in account coordination.
- You enjoy solving problems and supporting your team with a positive, can-do attitude.
- You possess excellent organizational and administrative skills, with an ability to multi-task efficiently.
- You have strong verbal and written communication skills, and your attention to detail is exceptional.
- You are people-driven and comfortable engaging with clients over the phone or via email.
- Determination – You are motivated to get the job done and provide high-quality service.
- Intellectual Honesty – You bring an unbiased perspective to the problem-solving.
- Curiosity – You ask questions and are eager to learn.
- Humility – You’re open to feedback, willing to admit what you don’t know,
- Results – You focus on achieving positive outcomes for your clients, team, and the company
You exemplify the following core values:
Responsibilities
- Support Sales in the full campaign life-cycle, assisting in the planning, activation, and delivery of reports for client campaigns.
- Develop a solid understanding of the company’s value proposition across its product solutions, focusing on data and media.
- Assist in providing strategic recommendations to advertisers based on agency requests for proposals (RFPs).
- Work cross-functionally to ensure smooth communication of campaign details and flawless execution.
- Act as a key point of contact for campaign coordination, fostering strong client relationships.
- Assist in tracking and reporting on campaign performance, helping to compile and communicate key findings to clients through proactive reports and post-campaign wrap-ups.
- Manage multiple client requests, ensuring timely and accurate responses with attention to detail and deadlines.
- Learn to troubleshoot campaign issues, particularly in collaboration with programmatic teams. Gain exposure to working with multiple demand-side platforms (DSPs) and learning technical requirements (e.g. pixel implementation).
- Support efforts to secure additional revenue through campaign extensions and renewals, assisting in the long-term growth of client partnerships.
Qualifications
- 1+ year of experience in account coordination, client services, or a related field (internships and entry-level experience are acceptable).
- Familiarity or strong interest in digital advertising, especially in the video or programmatic space.
- Proficiency in Microsoft Office tools, especially Excel and PowerPoint; knowledge of reporting platforms (e.g., Salesforce) is a plus.
- An interest in working in a dynamic, high-growth environment with a focus on adaptability and problem-solving.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Excellent written and verbal communication skills.
Samba TV is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact.
Samba TV may collect personal information directly from you, as a job applicant, Samba TV may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law. For further details, please see Samba's Applicant Privacy Policy. For residents of the EU , Samba Inc. is the data controller.